My company business address when I make an invoice keeps coming up incorrectly. I go to change it and save it and keeps coming up incorrectly.

Hello there.

I appreciate you taking the time to change and save your business address. Let's ensure that you successfully input your company's business address on your invoices in QuickBooks Online (QBO).

To start resolving the issue, try refreshing your browser. If the problem continues, open a private or incognito window in your browser. This step helps isolate the cache, which often resolves unusual behaviors.

Here are the shortcut keys:

• Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
• Google Chrome: Press Ctrl + Shift + N
• Safari: Press Command + Shift + N

 If refreshing the browser resolves the issue, return to your regular browser and clear its cache. If not, try using an alternative browser that's available for you.

Moreover, when the customer pays the invoice, you must record it in QuickBooks.

You can get in touch with me if you need any help with handling invoices. Just return to this forum, and I'll be more than happy to work with you until we get everything sorted out.