My invoices and estimates not going through

Hello there, Salvador. When you try to send the invoice or estimate, do you see a specific error message, or does the email fail to deliver? Delivery issues happen because of a missing detail or a formatting problem with your email address or your recipient’s information.

To rule this out, first verify your customer's email address by navigating to the All apps > Customer Hub > Customers & leads > Select Customer’s name > Edit. Next, check your own email address by going to the Gear icon > Account and settings > Company > Company info > Email.

If everything looks correct, your email provider may be accidentally blocking the program. You can ask your email or IT provider to allow QuickBooks. This is to add it to your safe sender's list, so your email server knows to trust and deliver any messages coming from our system.

In the meantime, you can send your estimates using a web browser to ensure your work stays on track.

Leave a comment below if you need help with your QuickBooks tasks. We’re here to help.