QB online has stopped using the exchange rates for payments and receipts since May 2025, anyone can help to fix this issue?

A possible reason for this is that someone manually entered a new exchange rate and chose to apply it to all the new transactions when creating a sales receipt or handling payments in QuickBooks Online (QBO), @accountingsystem. We'll provide more information to help you address your inquiry promptly.

Exchange rates in QBO can be modified through the Currencies page or when creating a sales receipt or processing payments while the multicurrency feature is enabled. That said, when a new rate is entered through the currencies page or when entering receipts or managing payments, the system automatically uses it based on the as-of date that it was modified. 

To fix this, you’ll want to enter the correct exchange rate and select the date that the system should apply the changes. Here’s how:

1. On the top right corner, click the Gear icon and select Account and settings.
2. Go to the Advanced tap and select the Pencil icon in the Currency section.
3. Click Manage currencies.
4. Find the exchange rate you want to update and select Edit currency exchange in the Action column. Ensure to choose when the modification will affect.
5. Once done, select Save.

Review the image below for visual reference.

For more details, please see this article: Enter and use your own exchange rates in QuickBooks Online.

The Community space is always open if you have any additional questions about the program or require further assistance managing exchange currency. You can also comment below for a prompt response to address your inquiries.