QB online is not displaying the invoices & payments under specific customer tab. Screen is blank under the customers name. Tried logging out and back in & refreshing page

Hi there, Marie.

I appreciate the troubleshooting steps you’ve taken to make the invoices and payments visible under your customer's name. Let me provide additional steps to resolve this issue.

To get started, log into QuickBooks Online (QBO) using a private or incognito browser. Sometimes, outdated or corrupted files in your regular browser can affect how QuickBooks displays data.

Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

Alternatively, you can also use other supported browsers for better compatibility.

However, if the issue persists, I recommend reaching out to our Live Support team for further assistance. This will enable them to review your account and provide you with detailed guidance on how to address this matter effectively.

For availability, please check our support hours:

• Monday–Friday: 6 AM–6 PM PT
• Saturday: 6 AM–3 PM PT
• Sunday: Closed

Please don't hesitate to Reply below if you have any further questions. We're always here to help!