Question
QBO Advanced custom roles not matching permissions (Case 15150446210). Some e-Invoice functions missing. Possibly provisioning issue. Need urgent fix.
After upgrading to QBO Advanced, the Custom Role permissions assigned to users don’t match their actual access. Certain functions—for example Customer List edit—are unavailable to users who should have them. This issue did not occur in our previous Essential Plan. I suspect a provisioning or synchronization issue in the new plan setup. The case is already open with QBOCare, but this affects our internal access management. I’d appreciate guidance from anyone who faced this post-upgrade or help to escalate it for faster resolution.