Quickbook changed my Tax location from Hong Kong to Malaysia. I now pay Malaysian SST over the invoices while my company is in Hong Kong. How to change this?

Hi, s-copier. You can manually adjust your tax settings and invoice details. QuickBooks calculates your total tax rate based on your business location, where you sell and ship, and your customers' tax status.

To reset your tax agency back to Hong Kong, navigate to All apps > Tax > Overview > Set up tax and enter the correct Tax name along with the Tax agency name for your Hong Kong business. Additionally, provide your Hong Kong Business ID No. After that, select the Start of current tax period, Filing frequency, and Reporting method, and then click Next > OK.

After correcting your tax settings, ensure future invoices are accurate by double-checking the location of sale when creating invoices or sales receipts. Also, verify that the shipping details, including Shipping to and Ship via, are correct, as this influences tax calculations. Make sure your customers' billing and shipping addresses are accurate.

Regarding your support issues, I understand Chat and Callback aren't working for you. Could you share more details on how you're accessing these options? Are you navigating directly through the Help menu, and are you seeing any specific error messages?

To reach our Live Support Team, you can also check this article: How and when can I contact QuickBooks Online support?

If you encounter any issues while updating these settings, feel free to reach out for assistance.

I understand the urgency on this matter. As an alternative option for contacting our support, you can use this link: How do I get help for other Intuit products?

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