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January 4, 2026
Question

QuickBooks iPhone app: when adding a bill, after navigating to the "Product/Service" and selecting to add a product or service, the item search function is missing.

  • January 4, 2026
  • 1 reply
  • 7 views
No text available

1 reply

QuickBooks Team
January 4, 2026

Hi there, @pso1.
 

Based on what you’ve described, I suggest clearing the app’s data on your device. This resets the app to its default settings, which can often fix issues caused by stored cache affecting how the QuickBooks app performs.
 

Here’s how to clear app data:
 

  1. Open Settings on your device and tap General.
  2. Select iPhone Storage and locate the QuickBooks Online app.
  3. Tap Offload App to clear the data.
     

If clearing the app data doesn’t fix the issue, try uninstalling and reinstalling the QuickBooks app. This will ensure you’re using the latest version.
 

Alternatively, you can access your QuickBooks Online account through a web browser on your mobile device. This provides a quick workaround so you can keep working on your tasks without any interruptions.
 

Feel free to add a reply below if you have further concerns.