snap receipt preview issuecannot edit or add details

Hello there, Accounting.
 

We’ll go through some troubleshooting steps to fix the Snap Receipts issue of being unable to edit or add details.
 

Refreshing the app's data removes outdated files and resolves system issues, ensuring smoother performance. This process optimizes storage without impacting your documents or essential data.
 

Here's how:
 

For iOS
 

1. Go to Settings, then select General.
2. Click iPhone Storage, then tap the QuickBooks Online app.
3. Select Offload App.
 

For Android
 

1. Go to Menu ☰, then click More Options ⋮.
2. Select Settings, then Refresh Data.
3. Hit YES to confirm.
 

If the issue persists, consider uninstalling and reinstalling the app to start fresh with updated settings.
 

You can leave a comment below if you have additional questions.