There’s been a change in the app recently and now I can’t add a payment to my invoices, can someone tell qb to stop making changes if they don’t now what they’re going?

Hi @dwpianos,

I recognize the inconvenience this has caused you after a recent update changed how payments are added to invoices in the mobile app. To clarify, are you having problems specifically adding payment instructions or receiving payments? Also, can you tell us if you have encountered any errors so we can check whether we've recorded the same issue?

I'm here to help you get those payment options back in place so you can complete invoices smoothly. With that, we can clear your app data to remove any corrupted files that caused this problem.

For Android devices, follow these steps:

1. Open Settings on your Android device and select Apps or Apps & notifications.
2. Locate and select QuickBooks Online (QBO).
3. Tap Storage or Storage & Cache, then select Clear Data or Clear Storage.
4. Confirm the action if prompted.

If you're using iOS, follow these steps:

1. Open your phone Settings and tap General.
2. Click iPhone Storage and choose the QBO app.
3. Tap the Offload App to free up the storage.

If the issue persists, we can uninstall the app to refresh its data, then reinstall it to start with a clean slate.

Adding payments directly from invoices is important for an efficient workflow, and your feedback helps ensure that experience aligns with the way you work. With that, I recommend sending it directly to our product developers for consideration of the recent updates.

Your experience is valid, and we've taken note of it. If you have any other concerns about using the mobile app, please let us know in the comments. We're available 24/7 to help you.