Unable to link credit note to e-Invoice (Case 15150333386). Partial payment + bank fee case. Need guidance or fix to meet LHDN compliance deadline.

Forum|Forum|6 months ago
January 7, 2026
1 reply
2 views

We’re unable to link a credit note to an existing e-Invoice when the invoice has a partial payment. Example: invoice amount $690, received $682 (after $8 bank charge). Our normal process is to issue a credit note for $8 to offset the difference. However, QuickBooks blocks this from linking to the original e-Invoice, causing validation errors. I’ve shared details and a screen recording with QBOCare, but need urgent guidance or a workaround to stay compliant with Malaysia’s LHDN e-Invoice validation rules. Any escalation or workaround would be greatly appreciated.

QuickBooks Online - International

RhoiceW

QuickBooks Team

Hi there, Vivien. I appreciate you reaching out here in the Community, and I understand you need guidance about the error you're having when linking the credit note to your invoice.

Due to security reasons, we're unable to access information from the case number you’ve provided. However, I recommend reaching out to our QuickBooks Support team, who can assist you directly and resolve the error you’re experiencing.

Our support team has the ability to access your account, review the case number, and provide the necessary guidance.

Here's how to contact them:

In your QuickBooks Online account, click the Help (?) button.
Click the Search tab, then click Contact Us.
Select either Get a callback or Chat with an agent.

If you have more concerns related to QuickBooks, don't hesitate to reply here. We're here to help.

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