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New Member
July 25, 2026
Question

Unable to view clients on Mobile App

  • July 25, 2026
  • 1 reply
  • 13 views

Today I haven’t received a message pop-up on my Quickbooks mobile phone app to say “ this plan doesn’t support the Mobile app”. I have range of clients on essentials, plus and advanced, so I can see, some I can’t see.

This issue includes my own Accounting firms books that are on advanced. I get the message that the plan is not supported on the Mobile app. 
this has only started happening today. 

Is this a temporary issue or I can’t use the Mobile app anymore?

1 reply

QuickBooks Team
July 25, 2026

You can still use the QuickBooks mobile app, and your subscription plans fully support it.
 

To help us pinpoint the exact cause and get your software running smoothly again, please reach out directly to our live Intuit Experts. They have specialized backend tools to review your account permissions, check for temporary server issues, and safely refresh your login session.

In the meantime, you can continue your work by logging in to a desktop web browser at qbo.intuit.com, where all your clients and books remain fully accessible.

 

We want to resolve this without affecting your other account. Let us know if you need assistance reaching support from your dashboard.