When i create the new project and fill in the information needed, it doesn't allow me to click the save button

The stored files in your browser can cause unexpected behavior or failures in QBO, Wendy. This can be the reason why the Save button is not working when creating a project.

Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

If the issue persists, I recommend contacting our Customer Care team. You can request a screen-sharing session so they can investigate further the reason for this issue.

Here’s how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to Human.
4. Search Contact Us, then Start a chat with a support expert.

Once done, you can track your expenses on the project associated with a dummy customer. To start, here's the article that can guide you: Create and manage projects in QuickBooks Online and Accountant.

If you need further assistance with creating projects in QBO, please post a response below. We're always here to help. Have a great day.