Hi, i tried to import the invoice template, everything works fine, only today the last step - it is blank. Nothing show up.

I want to ensure you're able to import invoice templates in QuickBooks Online, @bella-siowying-l.

If you are experiencing pages that aren't fully loading in QuickBooks Online, it could be because of some browsing issues. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. In this case, I suggest logging in to your account using a private browser. This mode will not save any history, making it a great place to identify browser issues.

You may use these shortcut keys that I've listed below:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Then, import the invoice template. If it works, go back to your regular browser and clear the cache to delete stored site data and improve the system performance. Also, you can use other supported browsers. It could be that the one you're currently working on has a temporary problem with QuickBooks. 

I've also attached relevant articles you can refer to for future guidance and detailed steps in managing invoice templates and transactions:

• Import custom form styles for invoices or estimates
• Customise invoices, estimates, and sales receipts in QuickBooks Online

Fill me in if you have additional questions about importing invoice templates in QuickBooks. I've always got your back. Stay safe and have a good day!