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userhuini
October 22, 2020
Question

Hi i want to know why under Invoices and Received Payments my company one is saying this report does not contain any data? Thx

  • October 22, 2020
  • 1 reply
  • 0 views
No text available

1 reply

RenjolynC
RenjolynC
Level 9
October 22, 2020

I'll share details and solutions to help you with the report, userhuini.

 

When you get a screen that says, "This report does not contain any data" it's possible that there are no transactions created on the specified Report period.

 

If you have invoices and payments recorded, let's try to select a different date from the report period. Please see this sample screenshot for reference:

 

 

Otherwise, run a different report or do some troubleshooting steps to rule out any browser-related issues.

 

Sign in to your QuickBooks Online account using the incognito or private browser. This mode will not save your browsing history, search records, and cookies.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Then, run the Invoice and Payments report. If you see the transactions, go back and open your regular browser then clear its cache. Clearing your cache helps to troubleshoot and improve your browser's performance. Restart your browser afterwards.

 

On the other hand try using a different supported browser.

 

Please keep me posted if you have any additional questions or other concerns. I'll be around to help you out again. Thanks.

U
userhuiniAuthor
October 22, 2020

Hi, 

thanks for your reply.

I do not understand why I need to troubleshooting?

I still cant see any changes.

Please help

MarsStephanieL
MarsStephanieL
Level 6
October 22, 2020

Allow me to step in, @userhuini.

 

Over time the accumulated data in your browser from surfing the internet will become outdated and needs to be refreshed. This is why we need to do the browser troubleshooting method.

 

You may follow the steps mentioned by my colleague to check if this is a browser-related issue. If you've already performed it, I'd suggest contacting our QuickBooks Online Care Team. They have the tools to verify your account and further check what has caused this issue.

 

Here's how to contact them:

  1. Go to the ? Help and select the Contact Us button.
  2. Enter your concern in the box, then click Let's talk.
  3. Select Start a chat.
  4. Enter your concern in the pop-up window.
  5. Confirm your request to chat with our live agent.

I've also added this article that may guide you in the future about tracking your business' financials: Track your cash flow in QuickBooks Online.

 

I'll be here if you have other concerns or questions. Just tag my name in the comment section below. Take care.

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