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U
userhuini
November 6, 2020
Question

I would like to know why my payment voucher logo and invoice logo is different size? I had also went to custom and style under standard but it came out differently

  • November 6, 2020
  • 1 reply
  • 1 view
No text available

1 reply

AlcaeusF
AlcaeusF
Level 14
November 6, 2020

Thanks for reaching out to the Community, @userhuini.

 

To check if the browser-related (cache and cookies) issue, try signing into your QuickBooks Online (QBO) QBO using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to check the payment voucher and invoice logo again to double-check.

 

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

To learn more about invoices and other sales forms in QBO, consider checking out these articles:

 

 

Please let me know if you have any other issues or concerns by leaving a comment below. I'll be here to help. Have a good one!

U
userhuiniAuthor
November 6, 2020

Hello,

You are not answering my question.

What i want to know is my logo under invoice and payment voucher size is different.

I attached the below but somehow invoice logo is half way!

May I know why? and then under Custom Style the logo seems like different outcome with actual.

Thanks 

 

 

AlcaeusF
AlcaeusF
Level 14
November 6, 2020

Hi @userhuini,

 

I appreciate you for getting back to us here in the Community. Let me share some clarification about the logo size in QuickBooks Online.

 

The logo under invoices will depend on the size selected from the template. The changes you make from the Custom form styles section will only apply to invoices and will not include the payment vouchers.

 

The format for the customer payments is the default size, and the ability to change it is unavailable. The only workaround available is to adjust the size of the invoice (set it to large) to match the vouchers.

 

To ensure you get the same outcome as the actual, please make sure to select the correct template. In case you need the steps to edit the logo and apply to an invoice, here's how:

 

  1. Go to the Custom form styles section.
  2. Search for the template, then click Edit.
  3. Go to the Design tab.
  4. Change the logo size and placement. 
  5. Press Done.
  6. Create an invoice.
  7. Enter the necessary information.
  8. Click Customise at the bottom part.
  9. Make sure to select the correct template.
  10. Select Print or Preview. 

I appreciate your input on this feature. As we assess this, I suggest you visit our QuickBooks Blog to stay updated with all the changes that are being made.

 

For more information, as well as how to configure your invoice further in QuickBooks, I recommend the following article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.

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