Nedbank not updated since 18 March 2022?

Hello,
This issue with Nedbank is STILL ongoing and I can get no intelligent information from QuickBooks. In fact on my last chat, the agent just abruptly ended the chat when I asked to speak to someone who could actually answer my questions!
When I tried to reconnect my accounts today, I received a notification that Nedbank does not connect to QBO! Is this now a permanent situation? Do I have to change banks?

D

DebSheenD

Level 5

Hello, kelly31.

I'm here to share some troubleshooting steps so you'll be able to connect Nedbank in Quickbooks Online.

As I've checked, the earlier investigation had already been closed and resolved. Did you get any error messages when connecting your bank account? Any information you provide will assist me in finding the best solution to the problem.

For now, you can log in to your bank website and check if there are no messages or prompts to action. Once done, you can clear your browser's cache to eliminate any collected site data and force the system to refresh. Alternatively, use an incognito window to access your QuickBooks Online account.

Here are the shortcut keys to use:

Google Chrome: Press CTRL + Shift + N.
Safari: Press Command + Shift + N.
Mozilla Firefox: Press CTRL + Shift + P.

Check out this article for more details: Troubleshoot issues with Bank Feeds.

If the issue persists, you may consider importing your bank transactions manually. Please follow the steps in this article: Manually upload transactions into QuickBooks Online.

In addition, I've added this material to guarantee that your transactions are in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.

You're always welcome to post your concerns in the Community. Please let me know if you need anything else. Take care and stay safe.

With all due respect @DebSheenD ......this issue could not possibly have been resolved. According to all of the online agents I contacted today, it is still ongoing. So either they were telling me untruths in order for me to stop bothering them, or they are not aware of the latest status.....both of which are a bit concerning.

The Investigation number is 69542 which, according to the online chat agents, is still active and being "investigated"!

I have followed all the steps that you suggest below (several times over the last few weeks) and they do not resolve the issue

When my accounts would no longer download from Nedbank, I disconnected them and then tried to reconnect. It has been nearly 3 weeks now and still no joy. It went from giving me an error 155, to telling me to "try again later" to now telling me that Nedbank "blocks QuickBooks" and that I should contact Nedbank to let them know that I would "like to be able to connect"! (see attached screenshot for your info)

So, it seems that what was at first an issue that QBO was trying to resolve, has now become a case of "we can't fix it so we won't bother"

I am not interested in downloading CSV files from the bank and then spending ages trying to reformat them so that they will import into QBO. I have tried that before and it has never worked. It is a waste of my time.....I have several companies that I look after and this is not a productive use of my time.

What I would REALLY like is for this issue to be resolved and for the Nedbank bank feed to function as it used to do (and as it should do)

P

pieter1

same problem - Nedbank not connecting since 18 March. Anybody knows what the problem is? How to correct?

Hi. @pieter1
Sadly, QuickBooks has no solution for this issue. They can only offer instructions on how to manually add transactions or upload CSV files! Beyond that, they either tell you that they "understand your frustration", that they are "working on it", that you should "contact Nedbank" or they just abruptly exit a chat when you ask to speak with someone who can actually give you some useful information.
Sadly, it seems that if you are unlucky to bank with Nedbank (or, in my case, have clients who bank with Nedbank) you are on your own.

So I guess it's back to the good old days of working off bank statements and manually entering every transaction (that whole CSV upload thing has NEVER worked for me and I refuse to even entertain wasting my time on it)
Shame on you, QuickBooks

This issue is not resolved and QuickBooks have not advised or kept us updated on the status of this issue.

We would like an ETA on when QuickBooks estimates this issue will be resolved to make plans moving forward.

C

ChristieAnn 11

Level 9

Hi there, BradleyG.

Thank you for visiting the QuickBooks Community. I'll be sharing details about the status of the Nedbank issue. Then, ensure you can get updates on this matter.

The problem with connecting to Nedbank and receiving an error 155 is still marked as unresolved/ongoing. We are unable to provide a specific timeframe as to when this will be resolved. Our product engineers are now working to fix this as quickly as possible.

For now, the steps provided above are the troubleshooting instructions to be performed as a workaround.

I suggest contacting our QuickBooks Support Team if you haven't reached out to them. This is to make sure that you'll be added to the list of affected users so you can receive updates through email once the issue is resolved.

Lastly, you may refer to this article to view various banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I'm always here to help if you have any other concerns or questions about connecting the bank to QBO. Just tag my name in the comment section and I'll get back to you as soon as I can. Have a great day!

C

Clinton07

Nedbank issue resolved. Thank you Quickbooks team. Much appreciated!!

This issue is still not resolved, error message is now 155A. I hope this can be resolved asap as it is causing problems.

@BradleyG .....same for me, I am also getting error 155A.

I disconnected my accounts when this error first happened and now am unable to reconnect them.

This situation is becoming untenable

Hi support, error still not resolved, received a message yesterday but issues still not resolved.

G

Giovann_G

Moderator

Hello, BradleyG.

I know that this hasn't been easy for you that you're still getting the error message when connecting your Nedbank to QuickBooks Online.

As I've checked, the investigation has been closed and our engineers have already resolved it. Have you tried accessing your account using an incognito window? If not, you use the following shortcut keys below to open a new incognito window:

Google Chrome: Press CTRL + Shift + N.
Safari: Press Command + Shift + N.
Mozilla Firefox: Press CTRL + Shift + P.

After that, please try to update the Online Banking Connection. If you're still getting the error, I recommend reaching out to our QuickBooks Online support. They'll be able to open a new ticket for further investigation. You can follow the steps provided by my colleague RCV to reach them.

In the meantime, you may consider manually uploading your banking transactions. Check out this article for a complete guide: Manually upload transactions into QuickBooks Online.

Once your bank transactions are inside QuickBooks, you can start reviewing them to ensure they're in the correct accounts. Feel free to read this resource for more details: Categorise and match online bank transactions in QuickBooks Online.

Stay in touch with us if you need further assistance with banking. We're always here to help.

https://www.nedbank.co.za

@Giovann_G
I have just tried with the incognito window and I STILL get the same error 155A:

Sign in to account

Nedbank Personal & Business Banking

Nedbank Personal & Business Banking blocks QuickBooks Online Edition from connecting with them.

Let them know you'd like to be able to connect QuickBooks Online Edition. Meanwhile, you can add a different connection. (155A)

Hi support, please can we have a solution as soon as possible, this issue is not resolved, we cannot add the Nedbank connection back. Still receiving the same error 155A