Being able to process your checks without any issues, @sonettedreyer-la.
Before we report this issue to our engineers, I have a couple of suggestions to resolve this problem. For now, try to open your account in a private web browser and enter a transaction from there. We need check if this is a caching problem.
Unexpected issues with the features in QuickBooks, are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If the problem doesn't come up, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.
Please come back here and update me with the result. I want to get this resolved for you and I'm here anytime. Have a good one!
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