Deleted/Excluded Bank Transactions is still appearing

Welcome to QuickBooks Community, user46694.

Once you exclude a transaction, it shouldn’t appear in the register or reports. Instead, you can see them in the Excluded section. We can perform some troubleshooting steps to see if this is due to a browser error.

Let's start by using an incognito window and see if the excluded transactions still show. Here are some of the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Also, let's clear the cache since it causes issues in QuickBooks Online. Lastly, make sure that you're using a supported and up-to-date browser.

I've added some articles you'll want to browse. These will show you more info on how to handle the download transactions:

• Categorise and match online bank transactions in QuickBooks Online
• Exclude a bank transaction you downloaded into QuickBooks Online

Comment below if you have more questions. We'll respond as soon as we can!