Why I cannot post expenses transaction

Hello there, @usertracytiow.

Thank you for passing by here in the Community forum. Let's identify the reasons why you can't enter expenses in QuickBooks Online.

First, I would like to know what the specific error you're getting when trying to post your expenses. This way, I'll be able to gather enough details and share with you the right amount of information. 

At this time, you can perform the basic troubleshooting steps by accessing your account through a private window and start recording an expense transaction from there. Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks. 

To save you time, use either of these keyboard shortcuts:

• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift +N
• Google Chrome: Ctrl + Shift + N

If that works fine from there, go back to your original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this behavior.

For an additional guide on how to manage expenses in QuickBooks Online, feel free to read the details from this link: Enter, edit, or delete expenses in QuickBooks Online.

To learn more about the vendor transactions aside from expenses, you can also skim through the information from this article: What is the difference between bills, checks, and expenses?.

I've got your back if you have any other QuickBooks questions. Just add a comment below. Have a great day!

Hi Angelyn,

I have clear and delete all the  "Cookies and other site data" and "Cached images and files," from chrome

but it still cannot post the expenses, even I have posted the vendor bill and wanna make payment for the invoice the error show "something not quite right, you need to select a different type of account for this transaction" do you have any solution? otherwise, I cannot post my expenses and make payments for the vendor.