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1 reply

Moderator
March 3, 2023

Thanks for getting in touch with the Community, Zoe.

 

I've got some troubleshooting steps to help you with viewing the tabs under accounts and settings in QuickBooks Online (QBO).

 

Beforehand, may I know if you have encountered any specific error messages while trying to access the Accounts and Settings in QBO?

 

In the meantime, I suggest accessing your company settings through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If you're able to view the accounts and settings using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

 

 

Additionally, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change:

 

 

Don't hesitate to post again here if you have further concerns with managing your QBO account. I'm always here to help. Stay safe!