I'll help share how you're able to connect with our specialists online.
Here in the Community, we're unable to view any account on file to initiate a call for our customers, like you. Therefore, it's best to contact our Customer Care Support directly from the Help menu.
This is the safest way to connect with our online specialist so you'll be directed to the right channel of support. You can do so by following the steps below:
Go to Help.
Select Search.
Click Contact Us.
Enter a few words describing what is the payment you're asking and how it increased in the What can we help you with? text area.
Select Continue.
Choose a channel to connect with our team online.
I want to include that reaching out to our Customer Care Support is best during business hours from 9:30 AM - 6 PM IST Mondays-Fridays. Use this article to learn more: QuickBooks Online Support.
If there's anything else that I can help you with aside from this one, please let me know using the Reply option below. I'll be here to lend a hand. Take care always!
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