canot conect my paypal account with quicbooks

Let's work together to fix the issue of why you can't connect PayPal to your QuickBooks Online (QBO) account, Oscar-Hernandez.

Beforehand, what specific error message did you encounter while connecting your PayPal account in QBO? This way, we can better check if there are any related issues with your bank on my end.

One of the possible reasons why you're having trouble connecting your account can sometimes be caused by a stored cache and cookies in your browser. Let's connect your PayPal account to QBO through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in incognito mode, let's connect your PayPal account in QBO by following the steps below: 

1. Go to your Banking page.
2. Select Connect account on the landing page if this is your first time. Otherwise, click Link account on the top right.
3. Search PayPal, then tap Continue.
4. Sign into your account.
5. Follow the onscreen steps to connect.

You can also utilize other supported browsers if the issue persists. You can check out this article for more details about connecting your bank accounts: Connect bank and credit card accounts to QuickBooks Online.

If you are using the PayPal app, we can disconnect and then reconnect the app to refresh the connection. To disconnect your account, here's how:

1. Sign in to your QuickBooks Online account.
2. Navigate to the left menu and choose Apps, followed by My Apps.
3. Next, click on the Action ▼ dropdown menu and select Disconnect. If the Disconnect option isn't visible, go to Settings and find the Disconnect button on the settings page.
4. Once done, please fill out the brief questionnaire.
5. Finally, click Confirm Disconnect to remove the app from your company profile.

Afterward, let's go ahead and reconnect it again. You can browse this article to help manage and review your online banking transactions in QuickBooks: Categorise and match bank transactions.

Moreover, refer to this article to ensure your account is balanced and accurate: Reconciliation workflow.

The Community always has your back if you have other concerns with connecting your PayPal account or any QuickBooks-related concerns. We're here to provide the best guidance and support to help you find the right solution for your every concern, Oscar-Hernandez.