Question

Hi, I am confused about the Subscription and Billing page. On that page, does it show my upcoming bill or my previous bill?

Forum|Forum|11 months ago
July 18, 2025
2 replies
4 views

No text available

QuickBooks Online - International

S

ShangY

QuickBooks Team

Thanks for reaching out, @Braillic--Limited.

The Subscription and Billing page displays your previous bills since January 1, 2018

If you have further questions or concerns, feel free to add them below.

B

Braillic--LimitedAuthor

That's very confusing as it shows next billing date. How come it is not next billing amount? Why there is a discrepancy in date and amount?

Also, customer support is providing mixed information. Often they said it's previous billing and often it's next billing amount.

Please clarify

E

EmanE17

QuickBooks Team

I appreciate you getting back to this thread, Braillic. I'll clarify things to address your concern.

The amount isn't displayed because it's meant to serve as a reminder of when your next payment will be processed. The "next billing date" tells you when the charge will occur, while the "next billing amount" refers to the specific amount you'll be charged on that date. These two amounts may not match for several reasons, such as changes in your subscription plan, any discounts applied, or if you've added extra services since your last payment.

Additionally, feel free to check out this article to learn how to update your credit card details, make changes to your subscription, or view your billing history: Manage billing, payment, and subscription info.

If you have any further questions about managing your subscriptions in QuickBooks or anything else, please don't hesitate to reach out. We are always here to help.

M

mike hunt

My monthly is $19. I was just charge double. Whats going on

F

FatimaJasmin_V

QuickBooks Team

Thank you for reaching out to the Community, mike.

To help identify the origin of the unrecognized or unexpected charge, you can use the Charge Lookup Tool. This resource contains useful information to help clarify payments and to trace where the fee originated.

For further details, please review this article: Understand Intuit charges on your credit card or bank statement.

To isolate the issue regarding being double-charged, I recommend contacting our Live Support Team. They will be best equipped to help you resolve your concerns promptly and efficiently.

Here’s how:

Click (?) Help in the upper right-hand corner of your QBO.
Go to the Search tab.
Type in your concern, then press enter.
Select Contact Us.
Choose between Chat with us or Have us call you.

Also, please note that they're available from Monday through Friday from 6:00 AM to 6:00 PM Pacific Time, and on Saturdays from 6:00 AM to 3:00 PM PT.

If you have additional QuickBooks-related questions, please leave a comment below.

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