I can't pay my package. So, I could not benefit from the -90% for 3 month. When I pay, the verification with my bank is done well and then nothing happen on the site.

Hi contact-vision-i!

Welcome to QuickBooks Community. Let me assist you in processing the payment.

Although the bank verification is completed, your transaction may still be denied by the bank. This depends on their security check, account status, or account balance or credits. You'll want to reach out to the bank to make sure that there are no issues with your account.

You mentioned that nothing happens on the site when processing the payment. If the site is not responding, this is probably because of the browser you're using. Open an incognito window and pay your subscription from there. These are some of the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Also, you'll want to clear the cache and make sure that the browser is supported and up-to-date to fix issues in using QuickBooks Online.

Once everything is good and you need to update your billing info, please check this article for the steps: How to update your subscription and billing details.

Do you have other concerns with the billing? Leave a comment below so we can help.

@1625132 

Try opening the link on your private/incognito browser and redo the process.

https://quickbooks.grsm.io/EU