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June 17, 2026
Question

I cannot add my billing info. It says something's not working.

  • June 17, 2026
  • 1 reply
  • 3 views
This is the first time I am adding my billing info in my accountant account.

1 reply

QuickBooks Team
June 17, 2026

The error you encountered may be caused by a temporary browser glitch with the payment gateway. Let’s try a few quick troubleshooting steps.

 

First, sign out of your account and sign back in to refresh your session. This can help clear up temporary billing or permission issues.

 

If that doesn’t work, try a private window or a different browser to rule out issues caused by saved data or cache.

 

Let us know if you have any other questions. We’re here to help.