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1 reply

Level 9
March 19, 2023

Welcome to the QuickBooks Community, ycm-contabilidad. I'll share details about being unable to see the Advanced option, then point you to the right support team to assist you further.

 

Please know that issue with the missing Advanced option in the Account and settings is marked as an ongoing case. Rest assured that our engineers are working hard to determine the root cause of this problem and provide a solution.

 

For now, I suggest contacting our QuickBooks Online Support Team so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll receive updates through email once the issue is resolved.

 

Lastly, you may refer to this article to see steps on how you can review your closed books and how to view retained earnings to see how much earnings your company has accumulated: Close your books in QuickBooks Online.

 

Don't hesitate to add a comment below if you still have questions about closing your books in QBO. I'm always around to help, ycm-contabilidad. Take care and have a good day!