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July 14, 2025
Question

Im in a supplier account trying to make a credit note but it keeps saying I need to pick an account although one is already picked

  • July 14, 2025
  • 1 reply
  • 1 view
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1 reply

QuickBooks Team
July 14, 2025

Thank you for providing the details, Tomas. Please note that you will need to fill out all the necessary information required for the credit note to be saved successfully, including the customer, email, product/service, and amount.

 

Here's a sample screenshot:

 


In case the issue persists, let's troubleshoot your QuickBooks Online account by clearing the cache to delete the temporarily stored files and browsing history. Also, ensure you're using supported, up-to-date browsers to rule out any potential browser-related issues that affect the transaction's performance.

 

Leave us a response if you have any other questions or need further assistance.