Is anyone else getting a call about paying a data back-up fee and live updates fee for QuickBooks Online Essentials?

Thank you for bringing this to our attention, @ana48. It's possible that the call you received could be a scam, as QuickBooks Online Essentials usually includes automatic data backup and live updates as part of the subscription fee.

If you get similar calls in the future, refrain from sharing any personal details or calling back. It's advisable to avoid engaging with these callers.

I suggest reporting this. To inform our security team, please use the following steps:

1. Visit our Privacy and Security page.
2. Click Report a security issue.
3. Choose from the options under security to report a scam call.
   

I'm sharing this article to provide you with more information on handling suspicious calls or emails from parties claiming to be affiliated with Intuit: Identify suspicious activity, phishing scams, and potential fraud.

Keep an eye on your QuickBooks account for any unauthorized activity. If you have any specific concerns, feel free to log in to your account or contact our official support directly through the QuickBooks site.