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1 reply

QuickBooks Team
May 6, 2026

Could you share more specific details regarding your experience with any malfunctions or bugs encountered while working on your QuickBooks Online account? Please include any error messages you have received, and a screenshot if possible. Any additional information you can provide will be invaluable in helping us resolve the issue effectively.

 

QuickBooks Online is a web-based accounting service. It relies on your computer or device’s processing power, the available memory (RAM), and your Internet connection speed. Please know that the current waiting time for QuickBooks Online is 10 seconds, and we consistently monitor our systems to ensure we meet this goal.

 

To narrow down the cause of slow performance, ensure your computer or device meets the basic system specifications.

 

Intuit recommends using Google Chrome as the preferred browser for QuickBooks to enhance performance and provide the best possible experience. If you're using Chrome and still experiencing slow performance issues, ensure your Google Chrome is up to date. You can check this by navigating to the Chrome menu, selecting Help, and then clicking on About Google Chrome.

 

If you get the same result, I suggest checking your internet speed (bandwidth) to ensure it isn't limiting your QuickBooks performance. To verify, run a Google Speed Test to confirm your bandwidth/the speed of your connection.

 

To learn more about why your QuickBooks Online is running slow, check this article: Why is my QuickBooks Online slow?.

 

If you need additional information about navigation issues or fixing slow performance when using QuickBooks, don't hesitate to message back.