Not showing the billing window i want to renew my subcription

I'm here to help you renew your subscription, ashrajdeo.

We haven't received any reports similar to this issue. You should be able to see the Billing & Subscription window to review your account.

You may have experienced cache-related issues caused by too much data stored on your browser that resulted in this unexpected behavior in QuickBooks Online (QBO). Let's do some troubleshooting steps to fix it.

You can start with accessing your account using an incognito window and making sure to sign in as master admin. This mode helps identify web issues since it doesn't save any site data. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N 
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, return to your normal browser if you're able to see the Billing & Subscription page. Then, you can clear the cache to remove browsing history and it refreshes the program as well. Alternatively, you can use other supported browsers.

Check out this article for a complete guide in renewing your account: Renew my account subscription.

In addition, I've added this resource to learn about updating your billing information for future reference: Update billing, payment, and subscription info in QuickBooks Online.

Please don't hesitate to leave a comment if you need further assistance in renewing your account. We're always here to help you.