One of our team members received account verification email and he already has uploaded his passport copies but still account is not active.

Your team members have to verify that the email verification was successful, License. Let me provide further insights about this below.

To begin with, I recommend confirming that the team member's email address is accurately verified and that the uploaded document was successful. Also, you can check their activity status in the My Team list; if they're not active or their status is marked as Never, they'll need to contact your primary admin to have the invitation resend for acceptance.

To resend the invite, here's how:

1. In QuickBooks Time, go to My Team and select a team member to open their details.
2. In General, select Resend invite.

You can also refer to this article for your employer on how to resend the invite. Although it's a US article, the process is applicable globally: Add and manage team members for QuickBooks Time.

Additionally, I'll share this article with your employer, which details the appropriate permissions and procedures for effectively managing employee time. Although it's a US article, the process is also applicable globally: Approve, unapproved, and reject timesheets.

Please feel free to drop a comment below if you have further concerns about managing team members' access or verification. I will answer them in any possible way.