Set up new client Will not save details

Let’s work together to ensure you can save your client's information in QuickBooks Online (QBO), Bruane.

Before we proceed, did you encounter any errors while trying to save your client's details? If so, sharing the specific error message would greatly assist us in identifying the issue and providing a tailored solution.

In the meantime, I recommend opening your browser's private window to determine if a webpage issue is preventing you from saving your client's information. Depending on your browser type, you can use the following shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P
  

   

If you can save your client's information, please return to your regular browser and clear the cache for a fresh start. You can also switch to other installed supported browsers, which is a good alternative.

Additionally, to help you keep track of clients and maintain your client list, I recommend checking out this article: Manage clients in QuickBooks Online Accountant.

If you have further questions about your account or tracking client accounts in QBO, please don’t hesitate to click the Reply button below.  We'll always be here in the Community to lend a hand. Have a good one.