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H
homiyar
April 29, 2021
Question

Subscription billing problems. QB chat people do not help and billing does not respond since a month.

  • April 29, 2021
  • 1 reply
  • 8 views
No text available

    1 reply

    AlcaeusF
    AlcaeusF
    Level 14
    April 29, 2021

    Welcome and thanks for reaching out to the Community, @homiyar.

     

    May I know what specific problems or issues you're having with your subscription billing? Are you getting any error messages? Any additional information will help me provide the best resolution.

     

    In the meantime, to check if this is a browser-related (cache and cookies) issue, try signing into your QuickBooks Online (QBO) using a private browser (incognito).

     

    Here's how:

     

    • Press Ctrl + Shift + N (Google Chrome).
    • Ctrl + Shift + P (Firefox).
    • Control + Option + P (Safari).

     

    If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

     

    For more information about changing your billing info, payment method, upgrading and downgrading your subscription, consider checking out this article: Update billing, payment, and subscription info in QuickBooks Online.

     

    Reach out to me in the comment section below if you have any additional questions. I'll be here to help. Have a good one!

    H
    homiyarAuthor
    April 30, 2021

    Hello FritzF,

    Let me state my problem clearly.

    I am an accountant in India with a bulk subscription and hence was charged a particular rate for the licences which was assured for a lifetime subject to nominal inflationary increases. From March 2021 the cost of these licences shot up by about 125% which is anything but nominal.

    I contacted the chat team exactly 7 times todate starting from 5th or 6th of April who kept on informing me they could not help me as this is a billing section matter and they were putting up a note to the billing section to contact me urgently.

    Well, one month has passed and still no contact from the billing section. My next subscription is due and I need to know whether I am going to get the accountants subscription or the new one that has been charged. With the new subscription it make no economic sense for me to continue with quick books.

    Let me put my impression simply -  with Intuit the only thing quick is the name Quick books.      

     

      Adrian_A
      Adrian_A
      Level 8
      April 30, 2021

      It isn't the kind of experience that we want you to come across, homiyar.

       

      For us to check your subscription, we'll have to do a screen-share with you. We can do this by reaching out to our Phone Support agents so you'll be guided on whether you'll have to purchase a different one or continue with the current subscription.

       

      Also, if you want change your billing cycle, you can check this guide: Change your billing cycle.

       

      I'll be around if you have other concerns. Keep safe!

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