Hello, Ate! In QuickBooks Online Global, the best way to handle a refund is by using a Refund Receipt. This is a great 'all-in-one' step because it automatically reduces your bank balance, decreases your income, and reverses any inventory changes at the same time. This ensures your financial reports and stock levels stay accurate.
For a full, step-by-step walkthrough, you can check out this article. It includes a video guide and covers different methods for refunding customer payments: Void or refund customer payments in QuickBooks Online.
Alternatively, you can also search on YouTube for 'how to treat refund payments in QuickBooks Online global' for more free video tutorials to guide you further.
Please don't hesitate to leave us a response if you have other questions or concerns.
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