We’ve been trying to change the role of one of the members in our account, but we haven’t received a response. Is there a limit to how many times roles can be changed?

Welcome to the Community, Ines. 

There’s no official limit to how many times you can change roles in a QuickBooks Online (QBO) account. As long as you’re the primary admin or the company admin, you can update account users’ roles at any time. Changing a user’s role doesn’t require approval, so no response is needed. Once the role is updated, it takes effect immediately for the user.
 

Ensure you’re logged in as the primary admin or company admin, since only these roles have permission to edit user roles. If you’re not logged in as an admin, you won’t be able to make any changes.

After updating a user’s role, it’s a good idea to ask them to log out and log back into their QBO account. This refreshes the system and ensures the changes take effect.
 

I recommend reviewing this article, which explains the different user roles and their corresponding access rights in QBO: User roles and access rights.

Feel free to Reply below if you have further questions about adding or managing user roles in QBO. We’re here to help.