If you're using QuickBooks Time tracking application, performing the recommended basic troubleshooting steps will resolve the issue. Here’s how to do that:
From More Options ⋮, select Settings.
Then select Refresh Data.
Choose Yes.
In case you need to add a member in QuickBooks Time, the following write-up will provide you the step-by-step process: Add and manage team members in QuickBooks Time. Even if the articles are for QuickBooks Online US, the same process can be applied to your International account.
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