Why is my expense account showing credit card expenses and payments as plus instead of minus from total?

This usually comes down to how the transaction was entered and the nature of the account itself, cara14.

To better understand why the credit card expenses and payments are showing as additions instead of deductions, can you tell us how the payment was recorded? Was it entered as a check, or did you use the Pay down a credit card feature?

Keep in mind that paying a credit card balance doesn't affect an expense account. Instead, the transaction will be reflected in two places. Specifically:

• It will decrease the balance in the bank account used for the payment.
• It lowers down the credit card account balance.

You can go to this article for more details: Record your payments to credit cards in QuickBooks Online.

When it comes to Online Banking, the transactions are also downloaded separately. The credit card expenses are downloaded into your credit card account. On the other hand, the payments you make toward the card will flow in your bank account.

You need to go to the bank account to match the downloaded payment with the credit card payment. Then, match the credit card expenses separately in the credit card account.

You can also use this article as a reference: Match online bank transactions in QuickBooks Online.

Don't hesitate to reply or post more questions if you need anything else.