Failed to connect to server

Hi, @nicole_bouwer@ou.

I know this might have affected your tasks in QBO. I want to make sure this QBO app issue is being looked into.

Since you're unable to login last few days, try uninstalling and reinstalling the app to resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.

Please follow the steps below:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

Once done, reinstall the mobile app again. For mobile apps download, visit these links:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch app via the iTunes App Store.
• Get the download link through SMS.

If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. 

Here's how:

1. Select Assistant from the top bar.
2. Enter Talk to a human. 
3. Then choose the Start a chat option to open a conversation with a support expert.

See this article for detailed steps: How and when can I contact Support?. It also contains the support hours to ensure we assess you on time.

For now, I'd suggest opening your account through a web browser and continue your business from there.

I've collected these resources that will help you fix sign in issues and manage your company settings in QuickBooks:

• Get help if you can't sign in to your QuickBooks Online account
• Edit company settings in QuickBooks Online

Post here again if you have other concerns with the program. We'll be right here if you need further assistance. Take good care!