Hi all.I can see the client on my profile but cannot access their work.Please help

I can help you with resolving the error you're having when trying to access your client's profile.

It can be caused by the piled-up cache in your regular browser. The error you're having when trying to access your clients' profiles can be caused by the piled-up cache in your regular browser. It stores temporary internet files from your browsing history. As it collects too many files, it can cause performance issues in your account.

I've got some steps to help fix this issue. First, sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + P

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to log in to your account using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

Here's more information about keeping your client list up-to-date: Manage clients in QuickBooks Online Accountant. It'll guide you with updating or editing a client’s info. 

If you have other questions about client access, feel free to leave a comment below. I'll be right here to help. Have a great rest of the day!