I've come to ensure you'll get the help you need, thejavabean20.
To help us check you're on the right charging date for your QuickBooks Online (QBO) account, let's verify them first, and I'll guide you in resubscribing your subscription. You may follow these steps:
Sign out, and sign in again in your QBO account.
Go to Settings ⚙, and select Account and settings.
Select Billing & subscription, and check the Next charge date.
If the next charge date is accurate, we can proceed with resubscribing your subscription. Please refer to the steps below.
Here's how:
Sign in to your QBO company.
Select Settings ⚙.
Under Your Company, select Account and settings.
Go to Billing & subscription,and click Resubscribe.
Select the appropriate payment method.
Enter the updated payment and billing information.
Once done, click Resubscribe.
Otherwise, if the next charge date is back-dated, I'd suggest contacting our Customer Care Team to verify further your account's billing subscription.
Also, if you're referring to your QuickBooks Online App not working, I'd recommend logging in to your QBO account in your mobile's web browser.
We'd love to have you back in this thread, thejavabean20. Keep us posted if you have additional questions about resubscribing QBO account. The Community is here to help. Have a good one!
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