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M
msservices
November 18, 2025
Question

I was given an increase of R441.74, but R508.00 was taken of my account.How do I get this rectified?

  • November 18, 2025
  • 1 reply
  • 3 views

[removed]

1 reply

E
ElykaJen_AQuickBooks Team
QuickBooks Team
November 18, 2025

Good day, msservices.

 

Since you received a R441.74 increase but R508.00 was deducted from your account, you can verify it to look up charges. It allows you to cross-verification of account activity, billing details, or there could have been additional charges or fees that were not properly accounted for in the R441.74 figure.

However, if you have further clarification about withdrawn made from your account, we recommend reaching out to our support team to help you better understand the situation, provide you with more personal solution, and make sure your concern is fully resolved.

 

Here's how you can contact them:
 
  1. Go to the Help icon in the upper right corner.
  2. Select the Search tab and hit Contact Us.
  3. Click the Ask about something elsetab.
  4. Type in your concern and hit Continue.
  5. Choose a way to connect with us.

 

Please take note of their support hours so you'll know when agents are available.

 

Just click on Reply button if you need further assistance about QBO, we're ready to assist you.

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