My banking connection has not been working for a week, I have de-linked the account and tried to re-link and its still not working. What else can I do?

I appreciate the troubleshooting steps you've taken so far, info2233.

To start, I suggest reaching out to your financial institution to check if they’re conducting system maintenance or experiencing server issues. If everything appears to be working on their end, I recommend contacting our live support team for further assistance.

You can sign in to your QuickBooks company file and click the (?) Help icon in the top-right corner. Then, follow the steps below:

1. Go to the Search tab.
2. Click on any articles, then select Contact Us.
3. Enter your concern and hit Continue.
4. Choose how you want to connect with us.

Also, you can review the operating hours to check support availability.

For now, you can manually upload your bank transactions to keep your records up-to-date. Once the bank connection is restored, QuickBooks will automatically download these transactions as well. To avoid duplicates, you can exclude them during the review process. 
 

If you have additional questions about connecting your bank account, feel free to reply below.