Are you referring to an in-product display showing ANZ? Which tab does the ad show in your QuickBooks Online file?
For us to better assist you, I would recommend contacting our Customer Care Team. That way, they can further check your account in a private and secure form and escalate it if needed. Here's how:
In your QuickBooks Online, click the Help menu in the upper-right corner.
On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
Choose how you would like to connect with them: either via Callback or Chat.