I would love to help troubleshoot this for you, I'll just need some more information please.
Are you able to log into QuickBooks via the URL - qbo.intuit.com ?
Could you also give me the version number of the QuickBooks Desktop being run on your computer as well as the version number of Windows or Mac OS please?
Kristian.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.