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cowanunder-bigpo
May 27, 2021
Question

Getting an error Linking Anz Bank accounts. Error (179) saying I am logged into another device. I am not logged in anywhere. Any Suggestions?

  • May 27, 2021
  • 3 replies
  • 4 views
No text available

3 replies

K
Kristian__S
May 28, 2021

Hi cowanunder-bogpo,

 

Thank you for reaching out to us and making us aware of this.

 

This happened due to a recent change on the ANZ website which interrupted the QuickBooks bank connection.

 

As a result of this change, if customers are signed into ANZ internet banking website and simultaneously attempting to connect with ANZ account in QuickBooks, customers will be prompted in-product to sign out of other device e.g. ANZ internet banking website (error 179).

This is a result of a ANZ security setting limiting the access to ANZ on multiple devices/browsers. Please sign out of any other instances before attempting to update your bank feeds.

 

If this persists then please get in touch with our support team who will help you troubleshoot or escalate this further if needed.

 

You can get in touch with them using this link - Get help with QuickBooks products and services.

 

I hope this clears things up for you.

 

Kristian. 

D
DonShe
May 28, 2021

Hi I am having the same error and am not signed into ANZ on any other device. Regards Donna

G
Georgia
May 31, 2021

Hi DonShe & Cowanunder-bigpo,

 

Our engineers are still working on trying to fix this issue for you as soon as they can. 

 

We recommend contacting our team, if you haven't already, who will be able to advise you when this issue is resolved and if you need to do anything to reconnect: You can get in touch with them using this link - Get help with QuickBooks products and services.

 

You can also subcribe to updates on our status page here: https://status.quickbooks.intuit.com.au/

 

Thank you,

Georgia

S
Shell2021
May 31, 2021

I’m having exactly the same issue, spoke to a QBO representative yesterday and this morning I have rung and spoke to ANZ ….. it’s a viscous circle ! QBO Blame ANZ  for security update and ANZ are saying there end is fine and no errors are appearing, my bank feeds are all fine !! 
just a fantastic situation to be in and I’ve deleted my linked accounts in QBO thinking that would resolve it and I am now unable to re add them due to this issue 😖 

hope a resolution is found quickly ! 

DivinaMercy_N
DivinaMercy_NModerator
Moderator
May 31, 2021

Hi, @Shell2021. Thanks for joining this conversation.

 

At this time, there is an ongoing investigation in QuickBooks Online (QBO) about getting error 179 when connecting the ANZ bank. 

 

To be notified of any updates about the investigation, I recommend reaching out to our Customer Care team. This way they can link your account on the INV so you'll receive updates via email. To do so, refer to these steps:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't find any related topics to your issue in what they shared, select 'No, get me a human.'
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

QuickBooks also makes it possible to import your bank transactions using a CSV file. This process will help you upload transactions for accounts connected or not connected to online banking. For the detailed instructions, please see this article: Manually upload transactions into QuickBooks Online. 

 

Then, to ensure that your transactions are accurately matched and categorised, see this link for guidance: Categorise and match online bank transactions in QuickBooks Online.

 

Keep me posted if you have further concerns about connecting your ANZ bank to QBO. I'll be on the lookout for your response. Have a good one.

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