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jamesachaplin
May 14, 2020
Question

Hello QB , i log into the full site and a drop down covers the screen saying i do not have access to view my subscription . Why is this happening ? I

  • May 14, 2020
  • 1 reply
  • 0 views
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1 reply

K
Kass_B
May 14, 2020

Hi jamesachaplin,

 

It's possible that the subscription payment details may have lapsed (eg if the card declined or so on). If that's the case and if you are not the Master Admin, you will not have access to view the billing information to reinstate it. I would recommend reaching out to the Master Admin on the file to have them log in and review the billing status. Otherwise as we are not able to share identifying information in the Community, in this scenario it would be best for you to reach out to our Support Team directly on 1800 046 038. They can obtain your details and look into this further with aim to resolve the issue.

 

-Kass

5
549Person
December 23, 2020

Hello and please help! I am having this issue too, but our Master Admin on file has not worked here in ten years, and we cannot log in with her information. Quickbooks doesn't even recognize her email when we tried to reset the password. We requested to have the admin changed 30 days ago, but they have not processed it yet. We have to have this corrected before the end of the year. 

Jen_D
Jen_D
Level 8
December 23, 2020

Thanks for visiting our forum, @549Person,

 

I want to help you with this account management concern, however, this is mainly handled by our Customer Service Team. They will supervise the request if the current master admin is no longer with the company.

 

To follow up and check on the status of your request to be the master admin, contact our live rep again. I know you already called them, but I'll be adding the steps to get CS support:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
  3. Choose how you would like to connect with them: either via Callback or Chat.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

Kindly post an update on how it goes. I'll be right here if you need any QuickBooks help. Happy holidays!

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