Hi, I am trying to change my email address for my Accounting firm. It is saying it is already being used but its not. Have spent heaps of time with Rebecca A already.

Hi useracme4businesssys,

There could be a number of different reasons as to why you're having trouble changing your email address for your accounting firm. I understand that you've been conversing with Rebecca already, but the best option is to follow up with her (if the case is still open) or contact us. Here's how: 

1. Click on the Help (?) icon.
2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
3. You'll be asked about your concern, and you'll need to enter and send it.
4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
5. Then, click Contact Us.
6. Choose either Callback or Chat.

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

Bonny