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2 replies

BettyJaneB
BettyJaneB
Level 9
July 2, 2020

Hello there, @r-kire-hotmail-c.

 

Before you cancel, we may be able to find a solution that fits your needs. Contact us for a discussion about your account options for free.

 

Let us know if you have any other questions with QBO. I'm always here to lend a helping hand.

M
mbeal7-bigpond-c
July 12, 2023

How do I cancel the account if I can not even find the gear icon

I
IntuitSheila
Level 4
July 12, 2023

Hi mbeal7-bigpond-c,

 

Thanks for joining the thread. Apologies to hear the trouble encountered when trying to cancel your QuickBooks Online subscription.

 

To be able to cancel your subscription, please make sure to log in using a web browser like Google Chrome or Safari. If you're log in using the QuickBooks Online mobile app, the Gear or Settings icon is not visible since the mobile app is a simplified version of the software.

 

Once log in using a web browser, you can use the steps attached to this link on how to cancel your subscription: Cancel your QuickBooks Online subscription or trial.

 

Keep me posted if you have additional questions. I'll get back to help you the best that I can.

9
906727
September 6, 2022

Please will need cancel my account 

M
Mark_RModerator
Moderator
September 6, 2022

Hello there, @906727.

 

We want to make sure we've explored every possible option for you first. Please call us to review of your account for free. We're here to help.

 

Let us know if have any other concerns with QuickBooks. I'll be more than happy to assist you again.

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