Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
March 26, 2026
Question

How can i connect to ATO in GST? tried to connect but it show the error: QuickBooks is not connected yetAn application error has occurred while processing your request

  • March 26, 2026
  • 1 reply
  • 2 views

error occur after i press on confirm that i have link I have called and set up the ATO connection

1 reply

Bryan_M
QuickBooks Team
March 26, 2026

Hi there, @brickwiseaus. To resolve the connection error, start by updating and saving your profile details, which triggers a refresh of your permissions and identity tokens, and clears the error caused by mismatched data between QuickBooks and the ATO.
 
You can go to your Settings and move to the Manage users section. Then, locate your user profile and edit it, ensuring that your first and last names are correctly entered. Once done, click on Save. After that, refresh your browser and attempt to connect to the ATO system.
 
Let me know how it goes or if you have additional questions so we can assist you right away.