How do I verify my identity? The app crashes every time I try.

QuickBooks depends on the number of login attempts allowed by your bank, Kris.

Since you've been locked out from your bank account due to the multiple failed attempts, I recommend contacting your financial institution to regain access.

I understand that you already know how to verify your identity; however, the app crashing has prevented you from completing your task. To resolve this, please ensure that your device meets the system requirements first. For Apple devices, you need to be running iOS 11.1 or newer. For Android devices, you need to be running Nougat 7.1.1 or newer.

Also, check for updates for the QuickBooks app, as older versions could contain bugs or compatibility issues.

If the issue persists, you can perform some troubleshooting steps to reset the data in your QuickBooks mobile app to its default state.

If you're using an iOS device, please follow these steps:

1. Go to the Menu ☰ and select Help & Feedback.
2. Tap on Refresh Data.
3. Click on Refresh to confirm.

Otherwise, refer to this instruction for Android:

1. Go to Menu ☰, then select More Options ⋮.
2. Tap Settings, and click Refresh Data.
3. Tap YES to confirm.

Once the app crashing issue and your bank account access have been resolved, you can proceed with verifying your identity.

If you have any additional questions, please feel free to revisit this thread.